Frequently Asked Questions

Everything you need to know about your LOULOU LOLLIPOP order.

What materials do you use for your baby apparel?

We prioritize comfort and sustainability by using high-quality materials such as buttery-soft bamboo rayon, organic cotton, and food-grade silicone for our accessories.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return window for unwashed and unworn items in their original packaging. Please note that for hygienic reasons, certain items like pacifiers and teethers are final sale.

How should I care for my bamboo fabrics?

To maintain the softness and integrity of the fabric, we recommend machine washing in cold water on a gentle cycle and tumble drying on low or hanging to dry.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination and will be calculated at checkout.

Are your products safety tested?

Safety is our top priority. All of our products undergo rigorous third-party testing to ensure they meet or exceed ASTM, CPSC, and Health Canada safety standards.